Powering website worldwide  
Home Page Linux Web Hosting Linux Reseller Hosting VPS Hosting Ahmedabad Dedicated Servers India About The Web Host India Contact Us
Frequently Asked Questions
  1. How to Active your Order ?
  2. How to pay ?
  3. Unlimited Means ?
  4. What is a domain name / web address ?
  5. What are the valid characters for a domain name ?
  6. What alternative do I have if a customer does not wish to continue using the Domain Name I registered? Will he/she get a refund in that case?
  7. What is the difference between .COM, .NET and .ORG Domain Names ?
  8. Which organizations use the .INFO Domain Names?
  9. Which organizations use the .BIZ Domain Names ?
  10. Which organizations use the .NAME Domain Names ?
  11. Which organizations use the .IN Domain Names ?
  12. What are the rules and regulations of domain transfer:
  13. How long will it take to transfer a domain ?
  14. Will my name and contact information be publicly available ?
  15. Is it domain transfer is free in your any webspace package ?
  16. What is the difference between a Linux account and a Windows account ?
  17. What is the configuration of your servers ?
  18. Do the The Web Host India Hosting servers support JAVA pages ?
  19. What are POP3 Accounts ?
  20. What are Email auto responders ?
  21. What is DNS ?
  22. Can I accept Credit Cards on my site ? Will it be secured ?
  23. How can we configure Outlook Express for receiving e-mail messages ?
  24. Configuring Outlook Express with SMTP Auth Relay :
  25. What is WebShell File Manager ?
  26. What is your nameservers to point my domain?

  1. How to Active your Order ?

    To Active Your Order after payment you must raise a New Ticket for
    our billing department

    if you have made a cash/cheque or DD payment in our account, you need to attach scan copy of bank receipt along with Complete Deatil as Domain Name, Packages Name & invoice Number in support ticket.
    Click here for raise a ticket

    [Back To Top]

  2. How to pay ?
    Pay Online We Accept:

    Note - All transactions for Adding Funds to your Advance Account via PayPal will be credited to your account, after deducting the PayPal Transaction Fees at actual.

    OR

    If you want you may send a Wire Transfer to our bank account below -
    • Bank Of India
      Beneficiary Name : ICGLOBE.
      Account No: 203220110000155
      IFSC: BKID0002032
      Branch: Stadium Road, Ahmedabad.


    • Send us a Cheque or Demand Draft
      Prepare a Cheque/Pay Order/Demand Draft payable at Ahmedabad, Gujarat, India for the chosen amount in Indian Rupees and send it along with your Reseller Username to us according to the below details:

      Name on the Cheque: ICGLOBE.
      B-203, Shree Hari,
      Nr-Sakar School,
      Chandkheda,
      New C.G. Road.
      Ahmedabad, Gujarat, INDIA

    • You can also Deposit by cash in any branch of Bank of India all over the India.
    • Compulsory you need to pay extra Rs.100/- per transaction for non-base branch cash deposit charge taken by bank. To avoid this extra charge by bank, you can pay us by Cheque / DD / Internet Banking to our Bank of India account.


    Cheques will not be credited to your account immediately but only after the amount has been credited to our Bank Account. Demand Drafts or Pay Orders or Cheques payable in Ahmedabad will be credited to your account within 1 Business day

    • Funds credited to your account are subject to appropriate Fees charged by intermediary banks or our banks. If you wish to find out what these fees are, please contact our Billing Team by creating a Support Request within the "Billing: Funds Remittance" category at
    • Please ensure your Company name or Reseller Username appears in the sender section of the wire/bank transfer. Once you send the Wire/Bank Transfer, kindly raise a support ticket from http://thewebhostindia.com/support_ticket.html. In the support ticket, select the category as "Billing: Funds Remittance." Please include details of the Wire/Bank Transfer, your Reseller Username, your Company Name, Date of Transfer, Originating Bank, Transferred Amount, and your Bank Account Number. Only when we receive this information from you, we will verify your transfer and credit your account appropriately.

    CAUTION : Please do not make any kind of payment by cash to any of our employee or agent, The company won't be responsible for the same.

    [Back To Top]

  3. Unlimited Means ?

    The Web Host India helps you to create large websites without worrying about ‘ceiling’ or in other words, the upper limit. It provides for Unlimited space usages and bandwidth that allows you to add any amount of content to the website. People are thinking that hard disk size limited as 80 GB ,200 GB . But how The Web Host India giving unlimited web space? The actual concept is we are not giving unlimited hard disk space, we are giving unlimited usages of web space. It means that if u will use 200 GB space then we will add more hard disk to our server or we will add new server in our network. Like that we will fulfill your unlimited usages.

    When you use the service provided by The Web Host India, the visitors of your website also stand to benefit from it. They are able to view unlimited content and page on your website . The server allows for unlimited data transfer as well. You can add more content every month and enjoy unlimited disk space and data transfer through the Our server.

    It has been noticed that people who make use of The Web Host India are able to gain to unlimited disk space and bandwidth. But this is subject to the appropriate usage of the package offered. However, The Web Host India has certain constraints related to the type of material that may be added to the website. The server does not allow you to upload unnecessary software, audio or video files and large sized files.

    [Back To Top]

  4. What is a domain name / web address ?
    Domain name is a name that identifies computer or computers on the Internet. By using domain name (yourdomain.com), people can access your home page on your website. It can also be used as part of your e-mail address. For example: sales@your-domain.com. A domain name is completely unique and there cannot be two same website names on the Internet. In this way, different companies are able to identify themselves in a unique manner. Domain names correspond to a series of numbers called Internet Protocol numbers (IP numbers), that serve as routing addresses on the Internet.

    [Back To Top]

  5. What are the valid characters for a domain name ?
    Some of the valid characters for a domain name include letters, numbers, and hyphens. However, a domain name cannot begin or end with a hyphen. Also, spaces and special characters are not permitted in a domain name. Some examples of a valid domain name are: Domain.com (valid)
    Do-main.com (valid)
    -Domain.com (not valid)
    doma&%n.com (not valid)


    [Back To Top]

  6. What alternative do I have if a customer does not wish to continue using the Domain Name I registered? Will he/she get a refund in that case?
    Once a domain name is registered with us, it cannot be canceled for the stipulated registration period. Also, the registration fee would not be refunded for the same. However, once the registration period is over, it is entirely the customer's choice whether to go for a renewal or not.

    [Back To Top]

  7. What is the difference between .COM, .NET and .ORG Domain Names ?

    .COM is used for commercial and personal sites.
    .NET is usually recommended for companies involved in Internet infrastructure.
    .ORG is Recommended for Non Profit organizations.
    However, there are some similarities in hosting the three domain names:
    One can use only letters, numbers, or hyphen ("-") as characters for the site

    The domain name cannot begin or end with a hyphen
    Two hyphens cannot be used together
    The domain name must have less than 63* characters, not including .COM, .NET and .ORG

    * .com, .net and .org domain names exceeding a total of 26 characters are supported by most of the web browsers. However, certain web browsers, email programs and other Internet related applications may not support domain names over 26 characters.

    [Back To Top]

  8. Which organizations use the .INFO Domain Names?
    The .info domain name are used for both commercial and personal websites

    [Back To Top]

  9. Which organizations use the .BIZ Domain Names ?
    The .biz domain names are usually used by websites that are restricted to commercial and bona fide business purposes.

    [Back To Top]

  10. Which organizations use the .NAME Domain Names ?

    The .name Domain names are used for personal websites.

    In the case of using the .name domain name, the domain names must be composed of a first and a last name (yourname1.yourname2.name). The first name (yourname1 in the above example) must have at least 1 character and not more than 63 characters while the second name (yourname2 in the above example) must have at least 3 characters and not more than 63 characters. Also, you will be required to use only letters, numbers or hyphens("-"). But, you cannot begin or end with a hyphen.

    [Back To Top]

  11. Which organizations use the .IN Domain Names ?

    The .IN is the official top-level domain in India. By using a .IN domain, your business would benefit in many ways. This will help you in developing a brand presence in the market, gaining the consumers' confidence and trust, getting more business and traffic on your website from India as well as from other countries and also getting qualified leads from companies, individuals, and organizations from across the world.

    Some of the different types of .IN domains are: .in - .co.in - .net.in - .org.in - .firm.in - .gen.in - ind.in

    [Back To Top]

  12. What are the rules and regulations of domain transfer:
    Some of the rules and regulations of transferring a domain are:

    You cannot transfer a domain name that has been registered or previously transferred within the last 60 days.
    You need to ensure that the email address of the administrative contact of your domain name at your current registrar is correct. We would be required to contact you at this address and make a request for approval of the transfer.
    After we have notified you that the transfer is completed, you must log in to your account and verify the contact information for your domain. Inaccurate or incomplete contact data may result in the cancellation of your domain name.
    If the domain name is locked, the transfer will not be accomplished. So, you will first need to contact your current Registrar in order to unlock your domain name.

    [Back To Top]

  13. How long will it take to transfer a domain ?
    It usually takes around 7 to 15 days to transfer depend on the status of a domain..

    [Back To Top]

  14. Will my name and contact information be publicly available ?
    Yes, information about who owns the particular website and domain name is publicly available only to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a "Whois" site.

    [Back To Top]

  15. Is it domain transfer is free in your any webspace package ?
    Domain Transfer is not free in any package. But you can change DNS/Name Server of your domain to our server then you can easily use our space. Before one Month of Domain Expiry you need to transfer that domain to our company then it will cost you Rs.399/- (.com, .net) other extension have their own renew price.

    [Back To Top]

  16. What is the difference between a Linux account and a Windows account ?
    Linux provides a secure and reliable environment and is perfect for most of the hosting needs. But, Those who want to make use of some Windows applications such as MS Access, MS Sql, ASP.NET Scripting can go for a Windows account.

    [Back To Top]

  17. What is the configuration of your servers ?
    See Live in Control Panel Demo (Server information Section)

    [Back To Top]

  18. Do the The Web Host India Hosting servers support JAVA pages ?
    Yes, In our Windows and Linux package, the servers support JAVA pages.

    [Back To Top]

  19. What are POP3 Accounts ?
    POP3 accounts are e-mail accounts by using which you can receive email from your site's visitors. They allow you to receive emails only. POP3 accounts have individual username and password to access them. You can create a very well organized site with different POP3 accounts for different areas of your web pages and even configure them to your Outlook Express.

    [Back To Top]

  20. What are Email auto responders ?
    By using email auto responders, you can setup a special type of email account. Whenever someone sends an e-mail on that account, they receive an auto-reply without any manual intervention. They look like a pop account. Usually the e-mails we receive from auto responders read as “Thanks for sending your e-mail. This is an auto generated reply.”

    [Back To Top]

  21. What is DNS ?

    The Domain Name Server or DNS translate the human-readable domain name into machine-readable IP adress. It can be considered something similar to a phone book. When you move from one location to another, your name stays the same, but your phone number changes. In order to point your name to the new phone number, you must contact the telephone service provider, so that they assign you the new phone number and update all directory information to reflect you as pointing to this new phone number.

    In this way, the IP number can be compared to a phone number: When someone calls http://www.example.com/, your ISP looks at the DNS server, and asks "how do I contact example.com?" The DNS server responds: "It can be found at 198.105.232.4". As the Internet understands it, this can be considered the phone number for the server, which houses the http://www.example.com web site.

    The DNS records for your domain are kept on your hosting server in the place called DNS zone. When you register a domain by means of the control panel, all DNS records are automatically created for you. But in some rare cases, you may need to add custom records to your DNS zone. An example would be, when you want all emails to be processed by an external mail server rather than by the built-in mail system. However, such user intervention requires knowledge of DNS configuration and clear understanding of what is to be done.

    [Back To Top]

  22. Can I accept Credit Cards on my site ? Will it be secured ?
    Yes, We support secure transaction protocol for all types of Credit Cards, such as SSL.

    [Back To Top]

  23. How can we configure Outlook Express for receiving e-mail messages ?
    To configure Outlook Express, you are required to follow these simple steps:
    1. Open Outlook Express.
    2. In the menu bar, go to the Tools drop-down menu and select Accounts.
    3. On the page that shows, click Add and select Mail.
    4. On the wizard page that shows, enter your name in the field and click Next to proceed. Note: this email will appear when you send out emails.
    5. On the page that shows, enter your Email Address and click Next to proceed.
    6. In the form that shows: - in the drop-down box, choose POP3 as your incoming server;
    - enter the Mail Server Name for both Incoming Mail and Outgoing Mail;
    - click Next to proceed.
    7.On the page that appears:
    - make sure to enter full email address in the Account Name field;
    - enter mailbox password in the Password field;
    - check the Remember Password box to avoid entering it every time you check or send email;
    - click Next to proceed.
    8. On the page that shows, click Finish to save settings and get back to the list of email accounts
    9. Now that email account is created, select Accounts from the Tools drop-down list in the menu bar.
    10. On the Internet Accounts window, select the newly created mail account and click Properties to edit the settings for your email account.
    11. On the Properties page that appears, choose the General tab and check the settings of your email account.
    Here you can:
    - set the name that will show in your letters
    - set reply email (should be the same as email )
    12. Click Apply and OK to save settings.

    [Back To Top]

  24. Configuring Outlook Express with SMTP Auth Relay :
    You can set SMTP Auth relay right after your email account is created (steps 1- 8) as described above. To set SMTP Auth, do the following:
    1. Select Accounts from the Tools drop-down menu in the menu bar.
    2. On the Internet Accounts window, select the newly created mail account and click Properties to edit the email settings.
    3. On the Properties page that appears, choose the Servers tab.
    4. Check My server requires authentication box and click Settings on the right.
    5. On the Outgoing Mail Server window that shows you can :
    - use the same settings as incoming server;
    - enter account name and input another password for outgoing email.
    Note: make sure to check Remember password if you don't want to enter password each time you send out email.
    6. Click OK.
    7. Back on the Properties page, click Apply and OK to save settings and then close all dialog boxes.

    [Back To Top]

  25. What is WebShell File Manager ?
    WebShell allows you to copy, move, delete, and rename files and directories in your home directory on the server. Also, you can use it to upload, download, compress and decompress files as well as preview them in the browser.

    [Back To Top]

  26. What is your nameservers to point my domain?
    Our Name Servers are:
    Free Hosting:: ns1.thewebhostindia.net and ns2.thewebhostindia.net

    Paid Hosting:: ns1.icglobe.com and ns2.icglobe.com
    Reseller Hosting Linux :: ns1.icglobe.com and ns2.icglobe.com
    Reseller Hosting Windows :: ns1.thewebhostindia.com and ns2.thewebhostindia.com

    [Back To Top]

Home | Personal Hosting | Web Hosting | Reseller Hosting | Dedicated Server | Domain Name Register | Service | Support
Download
| Testimonial | Career | Blog | Faq | Help & Knowledgebase| Sitemap | Contact Us


Copyright © 2008 - 2010 The Web Host India. All Rights Reserved.. Privacy Policy | Terms of Service